FAQ
Jewellery Care
Q. How should I care for my Kind Seas jewellery?
A. All Kind Seas jewellery is made by hand with high-quality standards and attention to detail; with proper care, your jewellery should prove to be durable, and easily worn for years to come. I recommend the following tips to ensure the longevity of your jewels:
Exposure to wet or humid environments will cause silver to begin to tarnish.I recommend removing jewellery when bathing, exercising, swimming (particularly in chlorinated pools or hot tubs), applying hairspray, lotions, and cosmetics.
When not worn, store your jewellery in a cool, dry place, preferably in an airtight, resealable plastic bag; this is a great way to avoid exposure to moisture.
Silver may have a reaction to household chemicals and some cleaning products, so please remove your jewellery when using any of these products.
Q. My Kind Seas silver jewellery has become tarnished. How can I clean it?
Before (right) and after (left) removing tarnish.
A. I recommend routinely giving your silver jewellery a light scrub using a soft toothbrush with warm water and mild dish soap. Rinse and dry thoroughly. It’s important to do this regularly to remove any dirt, or oil from your skin, in order to help maintain that bright, sparkly finish.
Over time, silver will begin to tarnish. You may use a polishing cloth to lightly buff the surface of the metal, however, to better maintain a matte finish, I prefer to clean silver with an easy method that uses common household products. You can follow the step-by-step instructions here.
*These cleaning tips are only recommended for sterling silver jewellery that does NOT have any precious stones or pearls.
If your piece has become heavily tarnished, and the above recommendations are unsuccessful in removing all the tarnish, you may try a silver dip cleaner that can be purchased at most jewellery stores, or may also be found at some pharmacies. Please carefully follow the product instructions and DO NOT submerge your jewellery for longer than a few seconds.
Q. My jewellery has become broken/damaged. Do you offer repairs?
A. I If your piece becomes damaged or breaks within one year of purchase due to error made during manufacturing, I will repair your piece at no charge. Please note, this does not include broken chain. If your piece becomes damaged due to improper care or wear and tear over time, I am happy to replace or repair components for a fee that will be determined once the damage is assessed. Please contact me directly at info@kindseas.ca to discuss your piece.
Materials and Process
Q. How is Kind Seas Jewellery made?
A. Kind Seas jewellery is made by hand in Bonavista, NL using a variety of traditional metalsmithing techniques. Many designs are created through a process called lost-wax casting which involves carving model forms from a solid block of wax. You can read more about this process on my blog here. Traditional fabrication methods that use soldering as a way to connect metal is also used.
Q. What is Kind Seas Jewellery made of?
A. Unless otherwise specified in the product description, all Kind Seas Jewellery, including all findings such as chain and earring components are made of sterling silver. Sterling silver contains 92% pure silver, in combination with other metals (mostly copper) that help to increase durability.
Shippings and Exchange Policy
Q. How will my order be shipped?
All orders are shipped with Canada Post. Your shipment always includes a tracking number, and $100 insurance coverage. If you would like to choose a faster method of shipment, and/or to increase the insurance coverage, you may make this request at an additional fee. Please contact me directly at info@kindseas.ca to request adjustments to the shipment of your order prior to purchase.
Please note: Kind Seas is not responsible for any taxes or duties on international shipments.
Q. Can I return a piece of jewellery I purchased?
A. All jewellery is final sale. Returns will NOT be accepted.
If you changed your mind, or are not happy with your purchase, you may request an exchange within 7 days of receiving your purchase if the item is not worn, and is in its original condition and packaging. You will be responsible for covering all shipping costs incurred to carry out an exchange. To request an exchange, please contact me directly at info@kindseas.ca
Please note: Products that have been customized or altered by request are NOT eligible for exchange.
Q. The ring I purchased does not fit. What do I do?
A. Because our fingers can fluctuate in size, please be sure to double check your ring size prior to placing an order. If you are unsure how to determine your ring size, please see ring sizing info for tips, or contact me to discuss.
If you receive your ring, and it does not fit, I offer one complimentary resizing. Please fill out the contact form to request a resizing.
Gift Wrapping
Q. I am purchasing a piece of jewellery as a gift for someone. Do you offer gift wrapping?
A. To make gift-giving easier, I am happy to offer complimentary gift wrapping for any online purchase. There is an option to select gift-wrapping when you add an item to your cart.
Where to buy
Q. Do you sell your work in any shops?
A. Yes. My work is available in a few retail shops in the Maritimes. See my stockist list here.
Q. Do you have a storefront where I can come see your jewellery in-person?
A. Yes! I operate a seasonal retail shop in Bonavista, NL. The shop is open from June-October; for more information including location and hours, see the contact page.
Have more questions?
Please contact me at info@kindseas.ca and I will respond to your questions as soon as possible.